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  Job ID#: 116916   Print |
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SPA - Front Desk Supervisor Full Time - Westin Kierland Resort & Spa (17002C28)

11/2/2017 10:14:38 AM
Company:   Westin Kierland Resort & Spa
Location:   Scottsdale, AZ
Employee Type:   Full-Time   (Employee)
Compensation:   At least minimum wage as per the State of Arizona plus DOE


SPA - Front Desk Supervisor Full Time
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We make stories like this possible every day. Whether we&#8217;re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we&#8217;re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.
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The Westin Kierland Resort & Spa located at 6902 E Greenway Pkwy, Scottsdale, AZ, 85254 currently has the following opportunity:
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SPA - Front Desk Supervisor Full Time (17002C28): Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests'' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



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We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002C28 <br> <br>
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Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.
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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
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The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, AZ or local laws. </font size>
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