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  Job ID#: 116892   Print |
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Reservations Supervisor - Westin Kierland Resort & Spa (170023V8)

11/2/2017 10:14:38 AM
Company:   Westin Kierland Resort & Spa
Location:   Scottsdale, AZ
Employee Type:   Full-Time   (Employee)
Compensation:   DOE


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Here&#8217;s To Your Journey with Westin<br><br>

Westin is one of Marriott International&#8217;s 30 renowned hotel brands. As the world&#8217;s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. <br><br>

The Westin Kierland Resort & Spa located at 6902 E Greenway Pkwy, Scottsdale, AZ 85254 is currently hiring a Reservations Supervisor.<br><br>

Responsibilities include: Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


<br><br>To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170023V8 <br><br>

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers
to learn more about our workplace culture and career opportunities.
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<br> So, we ask, where will your journey take you? <br><br>

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, AZ or local laws.

 
   
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