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  Job ID#: 116836   Print |
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Rooms Controller - Ritz-Carlton, Laguna Niguel (170029YY)

11/2/2017 10:14:37 AM
Company:   Ritz-Carlton, Laguna Niguel
Location:   Dana Point, CA, 92629
Employee Type:   Full-Time   (Employee)
Compensation:   DOE


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Here&#8217;s To Your Journey with The Ritz-Carlton<br><br>

The Ritz-Carlton is one of Marriott International&#8217;s 30 renowned hotel brands. As the world&#8217;s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. <br><br>

The Ritz-Carlton, Laguna Niguel located at One Ritz-Carlton Drive, Dana Point, CA 92629 is currently hiring a Rooms Controller.<br><br>

Responsibilities include: Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


<br><br>To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170029YY
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Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers
to learn more about our workplace culture and career opportunities.
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<br> So, we ask, where will your journey take you? <br><br>

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local laws.

 
   
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